Refund Policy

1. Return and exchange validity period

Return or exchange requests must be made within 30 days of receiving the product. Beyond this period, no return or exchange requests will be accepted.

2. Return and exchange conditions

We accept returns and exchanges in the following cases:

Appearance issue: product damaged, broken, or missing parts.

Quality issue: product with a defect affecting its use or functionality.

Odor or noticeable color difference: product emitting an odor or having a color different from the description.

Delivery error: product received does not match the order.

Return or exchange without a specific reason: subject to eligibility conditions.

3. Return procedure

Contact our customer service by email or phone, providing the order number, proof of payment, the reason for the return, and attaching relevant photos or videos.
Our team will process your request immediately. If the return is approved, we will provide you with the return address.
You must return the product using the provided return label. Once the product is received and verified, the refund will be processed.

4. Exchange procedure

Contact our customer service by email or phone, providing the order number, proof of payment, the reason for the exchange, and corresponding photos or videos.
After approval, we will provide you with the return address.
You must return the product using the provided label. After receipt and verification, the new product will be shipped within 1 to 3 business days according to our delivery policy.

5. Refund procedure

Refunds will be processed within 1 to 3 days after confirmation, to the same payment method used (Visa, MasterCard, etc.). In case of delay, please contact us.

6. Shipping costs

For products with a quality issue, appearance issue, odor, color difference, or delivery error: return shipping costs are covered by us.

For returns without a specific reason: costs are the responsibility of the customer.

7. Liability statement

We strive to ensure that all products meet description and quality standards. However, some items may have slight defects due to transport or storage. Returns and exchanges are limited to the situations mentioned above. Damages caused by improper or accidental use are not covered.

8. Return label

A return label is included in the package. If you do not receive it, please contact us immediately.

9. Contact

For any questions or assistance, please contact our customer service via the following details:

Store Name: Keenspacelab
Email: info@keenspacelab.com
Customer Service Number: +1 3364287212
Address: 7400 S Virginia St, Reno, NV 89511-1112, United States
Opening Hours: Opening hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)