Shipping Policy

1. Delivery area
Currently, we deliver to metropolitan France, the United Kingdom, and Germany. We do not offer delivery services to other countries.

2. Delivery fees
Metropolitan France:
Orders of €120 or more are shipped for free.
For orders under €120, the delivery fee is €15.

United Kingdom:
Orders of £10 or more are shipped for free.
For orders under £10, the delivery fee is £9.99.

Germany:
Orders of €10 or more are shipped for free.
For orders under €10, the delivery fee is €9.99.

3. Order cut-off time
Orders placed before 6:00 PM will be processed the same day.
Orders placed after 6:00 PM will be processed the following day.
During public holidays, order processing will be postponed to the next business day.

4. Order processing time
The order processing time is 1 to 3 business days. In case of exceptional circumstances, we will inform you promptly.

5. Delivery time
Metropolitan France: The estimated delivery time is 7 to 10 business days after shipment.
United Kingdom: The estimated delivery time is 8 to 10 business days after shipment.
Germany: The estimated delivery time is 7 to 10 business days after shipment.
Actual delivery time may vary depending on the carrier, weather conditions, or other factors beyond our control.

6. Carriers used
We use the following carriers: Chronopost, Colissimo, and DPD.

7. Order tracking
After your order, you will receive an email containing the order number, proof of payment, and carrier information. You can track your order on the "Order Tracking" page of our website by entering your email or phone number and your order number.

8. Liability statement

Product damage or loss: in case of damage or loss during transport, we will assist you and propose a solution.

Delivery modification and cancellation: once the order has been shipped, it is impossible to change the delivery address or cancel the order. Please contact us before shipment for any changes.

Delivery address and liability: ensure you provide a correct address. We cannot be held responsible for delays or losses due to an incorrect address.

9. Notes upon receipt
When receiving the package, check that the packaging is intact. In case of visible damage or issues, report it immediately to the carrier and refuse the delivery. Without immediate reporting, it may be difficult to find a solution later.

10. Contact
For any questions or assistance, please contact us via the following details:

Store Name : Keenspacelab
Email : info@keenspacelab.com
Customer service number : +1 3364287212
Address : 7400 S Virginia St, Reno, NV 89511-1112, United States
Opening hours : Monday to Saturday, 9:00 AM to 6:00 PM (CET)